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Wordskii Connect
Greet and route users in their own language with our multilingual phoneline solution
Benefits of Workskii Connect
Let your users connect to you
- Improve customer experience by enabling user independence
- Allow your service users to make inbound calls in their own language without the need for your own multilingual service team
Bypass the need for call centre staff to identify the spoken language
- Remove the stress and ambiguity for staff and service users when there are language barriers
- Reduce time taken to create new process for Non-English speaking patients
- No specialist equipment is required, so drive efficiencies from Day One
Service a wider audience
- Tap into a new customer base with a simple telephone service that removes all communication barriers
- Service available in over 350 languages and dialects
- We offer the power of insight by allowing you to prioritise the main nguages accessed by your local communities as well as national reach
Language-first approach for commununication
- Greet and route callers in their own language
- Remove the need for callers to navigate through English call menus or request an interpreter from staff
- Designed to work on top of your existing phone systems, meaning no set-up costs or need for additional equipment
Connect with your customers more efficiently through our multilingual inbound call solution.
Get Started Today
Access
£75.00 per month
60 minutes free Line rental included*
- Includes geographic number
- Charged per minute
- Connection to 50
- languages and dialects
- No minimum call charges
0.60p per minute thereafter
Engage
£250.00 per month
350 minutes free Line rental included*
- Includes geographic number
- All of Access Package
- Access to Wordskii call management system
- Appointment scheduling
0.60p per minute thereafter
Enterprise
Bespoke service
Volume Discount
- Includes geographic number
- Charged per minute
- Connection to 50
- languages and dialects
- No minimum call charges
0.60p per minute thereafter
How Does Wordskii Connect Work?
"Connect has massively reduced the ambiguity for practices around what to do when a patient doesn't speak English, but more importantly the patient can manage their needs independently"
Primary Care Manager
Frequently asked questions
What is the process for non-English speaking service users contacting our organisation using Wordskii Connect?
Wordskii Connect provides a dedicated geographical phone number for your organisation. Non-English-speaking service users call this number, enter their language code for an interpreter, and both parties are connected to your phone line.
How can Wordskii Connect improve communication with non-English speaking service users in our organisation?
By offering a seamless connection with interpreters through a dedicated phone line, Wordskii Connect ensures effective and clear communication with non-English speaking service users.
Can we customise the geographical phone number provided by Word360 for our organisation?
Yes, Wordskii Connect allows for customisation of the geographical phone number, aligning it with your organisation's preferences or existing phone systems.
Is it necessary for non-English speaking service users to enter a language code for an interpreter every time they call?
Yes, entering a language code helps Wordskii Connect match non-English speaking patients with an interpreter in their language, ensuring accurate communication.
What languages are supported by Wordskii Connect for interpreter services?
Wordskii Connect supports more than 350 languages and dialects. Contact our support team for information on specific language availability.
How quickly can non-English speaking service users access an interpreter using Wordskii Connect?
Service users should expect to connect to an interpreter in less than a few minutes. However, please be aware that for rarer languages, this might take a little longer.
Can Wordskii Connect handle multiple languages simultaneously during peak times?
Yes, Wordskii Connect is designed to handle multiple language connections simultaneously, ensuring smooth communication even during peak times.
Are the Wordskii Connect interpreters trained in different fields including understanding specific terminologies that my organisation may use?
Yes, our interpreters are trained in a variety of different industries such as healthcare, social care, education, mental health and legal services. We also collaborate with the organisations we work with, to provide additional training to our interpreters if required.
How does Wordskii Connect ensure the privacy and confidentiality of service user information during interpreter-assisted calls?
As we work with healthcare and social care organisations across the U.K we prioritise the privacy and confidentiality of service user information, implementing robust security measures that are compliant with industry and organisation-level regulations. Full process documentation can be provided upon request.
Can we integrate Wordskii Connect with our existing phone system?
Yes, Wordskii Connect can be seamlessly integrated with your organisation's existing phone system for a cohesive communication experience.
Is there a limit to the number of calls Wordskii Connect can handle simultaneously?
Wordskii Connect is designed to handle a scalable number of calls simultaneously, ensuring accessibility for non-English speaking service users even during high call volumes.
Can we receive detailed reports on interpreter-assisted calls through Wordskii Connect?
Yes, our proprietary Wordskii platform provides reporting features which allows your organisation to access detailed information on interpreter-assisted calls for analysis and improvement, such as language usage and call analytics.
What measures does Wordskii Connect have in place for technical support in case of issues with the service?
Wordskii Connect offers 24/7 technical support to assist your organisation with any issues or questions related to the service, by calling our customer support team on 0121 554 1981
Is there a training programme for our staff to effectively use Wordskii Connect for interpreter-assisted calls?
Yes, you will have a dedicated account manager to support in using this service. We can also provide training materials to you and your staff.
Is there a minimum contract or commitment period for using Wordskii Connect?
You can view our packages here (insert link)
Can Wordskii Connect support multiple departments within our organisation?
Yes, Wordskii Connect is versatile and can support multiple departments within your organisation, ensuring comprehensive language access.
How does billing work for interpreter-assisted calls on Wordskii Connect?
Wordskii Connect offers transparent billing with scalable pricing plans. You only pay for the calls you receive, and can find detailed information on our pricing structure here or by contacting our team on getintouch@word360.co.uk.
Our main phone line has a voice activated hold message, how will the service user understand how to leave a voicemail?
Voice messages can be left by non-english-speaking service users with the support of an interpreter on the line.